Local government innovation highlighted in new report
Author: Sourcing Focus |
A new report from government think-tank Localis has revealed that innovation is vital in improving public services, according to respondents.
The report entitled ‘Changing Places’ found that respondents viewed leadership as key to developing services, followed by technology and collaboration.
96 per cent of respondents place leadership as the single biggest enabler for improved public services, with creating an innovative culture and strong partnerships with 69 per cent and 61 per cent respectively.
In looking to the future, the report revealed that respondents were planning to employ mobile and flexible technology in service delivery, as well as employing social media within customer services.
The report highlighted the need for service-led decision making, rather than a technology led drive, and a move to share best practice between public services in order to enhance the public sectors ability to negotiate effectively during procurement programmes.